Returns & Exchanges

At Lane Southern Orchards, we take pride in the quality of our farm-fresh pecans and specialty treats. If you are not completely satisfied with your purchase, please contact us within 15 days of receipt to ensure we make it right.

Return Process

• 1.
  Contact Customer Support

  Reach out to our team via email or phone with your order number and a brief explanation of the issue regarding your perishable or non-perishable goods.

• 2.
  Provide Documentation

  For items damaged during transit or quality concerns, please include clear photographs of the product and packaging to help us improve our shipping process.

• 3.
  Receive Return Authorization

  Once reviewed, we will provide a Return Merchandise Authorization (RMA) or confirm if a physical return is unnecessary due to the perishable nature of the food.

• 4.
  Resolution and Refund

  Upon approval, we will issue a replacement shipment or a full refund to your original payment method, typically processed within 5 to 7 business days.